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Cusomize Database Solutions
TECHNICAL SUPPORT
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Professional Support

Chief Executive
(Senior Programmer)
Sajjad Ahmed (USA)
CEO
Managing Director
(Software Engineer)
Kamran Sajjad (Pakistan)
MD
Programmer.
Interface and Layout Designer
Liza kamran
Liza
Director Finance
Rizwan Sajjad
BOBY
Web Designer
Script Developer
Krystal Nichole
S
Corporate Lawyer
Rashid M Sindhu
rashid

Maintenance and Support

We believe that professional maintenance and support is the right way to reduce software system TCO and ensure useful improvements and optimizations.

This is not only about availability of single units and modules; it is also about making sure that the entire IT-infrastructure is cost-effective and runs smoothly and reliably. To provide our partners with all advantages of smoothly functioning software we offer multiple options for Maintenance & Support Services or outsourcing of the entire operation:

  • As a part of the MAC in SOFT’s full-cycle solution implementation
  • Third-party applications maintenance and support
  • Consulting, staff training and other services on demand

Support and maintenance outsourcing provided by MAC in SOFT ensures all-round support – from impartial software assessment and consulting to 24\7 IT system maintenance. Contact us today to receive top-quality support & maintenance service, and as a result - smoothly functioning software and the entire IT infrastructure.

Effective Software Maintenance

MAC in SOFT releases your company’s staff of routine tasks, helps to optimize IT costs and saves time to advising and supporting customers. Our team of 100+ professionals with a narrow specialization in software maintenance and support is uniquely qualified to address the most difficult software problems and issues.
Perfective and Corrective Maintenance

The services delivered by Itransition are designed to meet specific challenges that your software faces. MAC in SOFT can enhance, re-engineer or customize your solution,  tackling minor and major issues that trouble or hamper system performance and functionality.

Adaptive Maintenance

 As time goes by, corporate software and hardware is complemented, interchanged or removed to stay in line with the changing business requirements and technology updates. Adaptive maintenance delivered by the MAC in SOFT’s team ensures that your software and hardware work stably and reliably in the new, altered environment.

Scheduled Maintenance

These services enable facilitated updates & releases management to ensure that your system or application stays in line with the latest technology and far ahead of competition.

If non-stop operation of your system is top critical to your business, MAC in SOFT can simultaneously proceed with our maintenance activities in background mode: while we are enhancing or fixing your solution the system remains available 24/7.

Hand Over

  • Safe knowledge transfer from the current IT team to
    MAC in SOFT
  • Architecture and code audit
  • Related documentation audit
  • Functional and performance testing and results analysis

Remedy Activities

  • Hot fixes
  • Performance tuning
  • Missed documentation replenishment
  • Improvements planning

Maintanace and Support

  • Online helpdesk and support service
  • Scheduled and on-demand updates
  • Issue tracking and cause removal
  • Back up and recovery

2nd and 3rd level support

We offer 2nd and 3rd level support services of applications developed by
MAC in SOFT earlier or by any third party to restore failed services and applications as quickly as possible. MAC in SOFT professional services span but are not limited to

  • Issue detection, diagnosis, analysis and solution delivery
  • Workaround provision
  • Hot fixes
  • New releases and updates
  • Service and feature packs delivery

MAC in SOFT is constantly focused on the latest technology research to improve the fail-safe characteristics of your software.
We can re-install your application from the beginning, migrate it to a new environment or hosting provider.

4th level support including application enhancement

MAC in SOFT will professionally develop and implement the new application functionality, which may include transformation, migration, and extension of your current application or legacy system to keep it usable and relevant to actual customer’s needs.


Professional Support
Manager Operations
(System Support Executive)
Syed Muhammad Raza
raza
Hardware Engineer
(Network Administrator)
Asjid Mushtaq
asjad
Floor Supervisor
(Junior developer)
Tuba Zaman
tuba

Presentations and Writeups
(Coordinator)

Najma Yaqoob
najma
Business Development
Client end Support
Haq Nawaz Khan
haq
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